Please use the filter boxes for Vehicle Type, Year, Make, and Model at the top of the website to get product recommendations for your specific model, or check the Fitment Information on the product detail page to see if it fits.

Please contact us with the specific model and the product you want to buy, and we will make a recommendation after receiving your request.

Please refer to the product details page for video or image guidance on how to use the item. Please contact us with SKU of the item, if you need PDF user guide.

To get your membership bonus, log in to your account and navigate to the "membership" section. Here, you can view your benefits and find instructions on how to redeem your membership points.

To ensure transaction security, orders not purchased from the official Kemimoto website (ca.kemimoto.com) need to apply for after-sales support through the original purchase platform such as Amazon or eBay. Kemimoto will strive to provide satisfactory service through all its purchasing channels.

Please contact us with the order number, the specific model, and a picture or video demonstrating the fitting problem. We will address your issue promptly after verification.

Please contact us with the order number and photos/videos of the damaged product or package for verification.

Kindly contact us with the order number, and describe the issues you encountered during use. We will address your concerns promptly after verification.

We recommend reviewing the packaging list or pictures offered on the product page for more details. If you need further assistance, please don't hesitate to contact us.

Please contact us with your order number and explain the reason why you need replacement parts. If parts are damaged, please also include pictures of the damage. We will proceed with verification and address your request promptly.

Enjoy FREE SHIPPING within the CA.If you are in a remote area, please contact us ahead of time and provide us with the product you need to purchase as well as your zip code. We will reply to you whether we can ship it to you. We also provide international shipping depending on your location. For rates and availability, please contact us and check out our Shipping Policy for more details. Our warehouses are situated in Ontario. 

Once your order is shipped, we'll provide a tracking number so you can monitor its journey here. Transit usually takes 6-8 days. While we don't offer expedited shipping, we dispatch your package as soon as payment is received. Please note that delays may occur during busy periods. We appreciate your understanding and will do our best to ensure prompt shipping.

If your parcel's logistics status hasn't been updated for a week after dispatch, there might be an issue. Please contact us to verify the tracking details. 

Please check near your property or with neighbours. If still missing, contact us so we can investigate with the courier and take necessary actions.

Please contact us with your order number, a picture of the products you received, and the name or SKU number of any items not received. We will address this issue promptly after verification.

We recommend that you sign in or sign up for a Kemimoto account in the top right corner. Once logged in, you can easily check your order details.

After a successful payment, you'll first receive an order confirmation email. This will be followed by a shipment notification email, including tracking details and carrier info, once your package is dispatched. If you haven't received these emails, please check your spam or junk folder, ensure the correct email address was used when ordering, and contact us if needed.

Your order may be split into several packages due to different warehouses. Though there are multiple tracking numbers, our system can only upload one. Typically, all packages should arrive within 6-8 days. If you haven't received them after this time, please contact us for the other tracking numbers.

Once an order is successfully paid for, it cannot be modified. If you need to cancel the order and do not wish to repurchase, please contact us before the order is shipped.

Due to uncertainties in transportation, we are unable to provide an exact arrival date for out-of-stock products. However, we will ship any backordered items as soon as they become available. If you wish to cancel your order, please feel free to contact us anytime.

We accept various payment methods to provide convenience and flexibility to our customers. These include credit/debit cards, PayPal, bank transfers, and other secure payment gateways.

If you encounter any payment issues during checkout, please contact us for assistance. We are here to help resolve any payment-related issues promptly.

Please note that applicable taxes may be added to your order based on your location and local tax regulations. The final price including taxes will be displayed during checkout.

Upon completing your purchase, you will receive an order confirmation email detailing your order and payment information. This serves as your proof of purchase and can be used for warranty purposes if needed.

Refunds are typically processed through the original payment method. If you haven't received a refund within a week, we recommend reaching out to your payment platform.