Return Policy

30-Day Return & Refund Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. To be eligible for a return, your item must be in the same condition that you received it.

 

Exceptions / non-returnable items 
Altered, abused, or improperly installed/maintained items will void the warranty and are not returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Situations When We Refund

  1. Product issues

We are focusing on providing high-quality items for you. If the item you received the wrong items or the products have some quality issues. We will process a exchange or return request within THREE business days. However, if you did not read the fitting conditions of our product and ordered it, you should have to pay the shipping fee when you return the good

  1. Item out of stock
    If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
  2. PayPal Issues
    If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

 

Return Process

Policy conditions and requirements
 Steps:

1.Email our Customer Service with your product picture/video and describe the problem

2.Customer Service confirms

3.Delivery your goods back to KEMIMOTO’s Warehouse 

4.Refund

Note:

1.Our customer service email: hello@kemimoto.com

2.please write a note with your order number (for example: KE-XXXX) and put inside the package before sending the delivery.

 

 

 

Policy Exclusions

Goods are not covered by our 30-day return or refund policy if:

  1. The product serial number and product was not distributed by KEMIMOTO;
    B. Goods have been worn and damaged, stretched or contaminated.
    C. Goods were damaged or worn out by improper use.
    D. Goods are returned without included accessories.
    E. Goods are stored or exposed to extreme environments;
    F. Unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation;
    G. Partial goods of complete sets are being returned;
    H. The claim is made more than 30 days after you received the goods

 

Shipping Fee

If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, pleasecontact us