Please provide us the order number and relevant photos or videos of the broken product. We will handle it after verification.

Please provide us the order number and describe the funtion problem of the product. We will deal with it after verification.

Please provide us the order number, describe the problems that occurred during use. We will handle it after verification.

Please provide us the order number, the specific model, the picture or video that can show the installation does not fit. We will handle it after verification.

Please provide us the order number, the picture of the received products, the name or sku number of the unrecieved products. We will handle it after verification.

Frequently Asked Questions in KEMIMOTO

Order(s) from

​You can review shipping confirmation with the tracking number in your email box and track its progress. If you haven't received this email, check your spam or junk email folder or contact us

If you track the number in tracking system without any result , it means we just shipped the goods within passed 72 hours in business days, the carrier  has not yet updated the parcel information. At that situation, you might need to wait two more days until the database is updated by logistics companies. Please understand.

Order from amazon:

​You can Log in your account on or contact our kemimoto team on Amazon ( by email.

Our warehouses are strategically located in Canada to provide efficient delivery service. Estimated delivery times fall within 6-8 days, depending on your location and the inventory status at the respective warehouse. If an item is out of stock, we will promptly update you. For more detailed information on our shipping practice, please feel free to explore our Shipping Policy.

Due to different warehouses, your order may be separated into several packages. Also there will be one more tracking numbers, but the website systems only allows one tracking number to upload. Therefore, you can see only one tracking number in your shipment notification. Normally, packages will be delivered in 6-8 days, please wait the rest of packages patiently, If you still haven’t received the rest packages after schedule time, please kindly feel free to contact us to ask for the tracking number of other packages.

First, we will send the order confirmation email after you pay the order successfully. Second, the shipment notification email will be sent out after the package has been shipped out. There is the order number in order confirmation email, while there is the tracking number and the carrier in the shipment notification email.

If you haven’t received these emails, they may be into the spam or junk file. Or you may enter the wrong email address into your order information. Please check it and contact us.

Kemimoto does not provide expedited shipping service. We will ship your package out asap after receiving your payment. Usually it will take 6-8 days during the transit. However, as you know that shipping may delay in the difficult period, thus the ETA can be not guaranteed.

We will try our best to process your shipment and we do need your understanding if any shipping delay happens.

We strive for your complete satisfaction with every purchase. If you are not entirely satisfied, you may return any unused product within 45 days of the delivery date for a full refund. Kindly ensure that the item remains in the same condition as when you initially received it. For more information, please feel free to explore our Return Policy.

If you have any problem with your kemimoto orders form Amazon, please contact with your order number. Our Kemimoto team on Amazon will reply to your email within 24 hours. Thanks for your understanding.

Please provide order number and pictures if needed, and then contact us. We will get back to you after we are in working time Sunday to Friday: 5:00PM-3:30AM (Pacific Standard Time)

Prices on the website are Canadian Dollar.

Please send your order number and pictures of the item and package to us. Contact us.

Can't Find What You Are Looking For?